Assetiverse Terms of Service

Effective Date: January 1, 2026

TL;DR (Summary)

This summary is for convenience only. The full terms below are legally binding.

Anyone can browse the platform, but you need an account to purchase or download assets.
You must be 18+ (or the age of majority in your jurisdiction) to create an account.
Purchased licenses are permanent — you keep access even if the asset is later removed.
One account per person — don't share accounts or create multiple accounts.
Respect creators' work — follow the license terms for each asset you download.
Don't abuse the platform — no scraping, hacking, fraud, or malicious activities.
We can suspend accounts that violate these terms.
Quebec law applies and disputes go to arbitration in Montreal.
Use assets responsibly — some uses (like NFTs or AI training) are prohibited.

1. Introduction

1.1 Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Agence 10-4, a corporation incorporated under the laws of Quebec, Canada, operating the Assetiverse platform ("Assetiverse", "Platform", "we", "us", or "our").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

1.2 Additional Terms

Certain features of the Platform may be subject to additional terms and conditions:

Creator Terms of Service — governs creators who sell assets on the Platform
Commercial License — governs the use of paid assets
Privacy Policy — governs how we collect and use your information
Community Guidelines — governs acceptable conduct on the Platform

These additional terms are incorporated by reference into these Terms.

1.3 Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by posting on the Platform or sending you an email. Your continued use of the Platform after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Platform.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction (whichever is greater), to create an account, purchase assets, or sell content on the Platform. By using the Platform, you represent and warrant that you have the legal capacity to enter into a binding contract. Assetiverse reserves the right to terminate any account found to be operated by a minor.

2.2 Account Creation

To access certain features of the Platform, including purchasing or downloading assets, you must create an account. When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Maintain the security and confidentiality of your login credentials
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account

2.3 Account Restrictions

You may not:

Create more than one account per person
Share your account credentials with others
Transfer or sell your account to another person
Use another person's account without permission
Create an account if you have been previously banned from the Platform

2.4 Account Verification

We may require you to verify your identity or email address. Failure to complete verification may result in limited access to Platform features.

3. Platform Services

3.1 Description of Services

Assetiverse is a digital marketplace where creators can sell or distribute digital assets, including but not limited to:

3D models and assets
Textures and materials
Scripts and code
Templates and scenes
Audio files
Documentation and tutorials

3.2 Availability

We strive to keep the Platform available at all times, but we do not guarantee uninterrupted access. The Platform may be unavailable due to:

Scheduled maintenance
Emergency maintenance
Technical issues
Events beyond our control

3.3 Platform Changes

We may modify, suspend, or discontinue any aspect of the Platform at any time, including features, pricing, or available assets. We will provide reasonable notice of material changes where possible.

4. Purchasing and Downloading Assets

4.1 Purchases

When you purchase an asset:

You acquire a license to use the asset according to the applicable license terms
You do not acquire ownership of the asset itself or its intellectual property
The purchase is final and processed through our payment provider (Stripe)
Prices are displayed in US Dollars (USD)

4.2 License Types

Assets on the Platform are available under different license types:

Open Source Licenses (Free):

CC BY (Attribution)
CC BY-NC (Non-Commercial)
CC0 (Public Domain)
MIT License

Commercial License (Paid):

Standard License — for individual use
Extended License — for team and multi-entity use

You must review and comply with the specific license terms for each asset you acquire. Full license details are available on each asset page and at https://assetiverse.com/legal/commercial-license.

4.3 License Permanence

Licenses you acquire are permanent, subject to your compliance with the license terms. This means:

If an asset is removed from the Platform, you retain your license
If your account is closed in good standing, you retain your licenses
If a creator leaves the Platform, your existing licenses remain valid

4.4 Prohibited Uses

Regardless of license type, you may NOT:

Redistribute raw asset files or make them available for download
Resell, sublicense, or transfer assets to others
Use assets in "asset flipping" (minimal modification and resale)
Mint assets as NFTs or blockchain tokens
Use assets to train AI/ML models without creator consent
Use assets in a way that violates applicable law
Remove or alter copyright notices or attribution requirements

4.5 Refunds

Digital purchases are generally non-refundable due to the nature of digital goods. Once an asset has been downloaded, it cannot be "returned," and refunds will generally not be issued. However, we may provide refunds in limited circumstances where the asset has not yet been downloaded:

The asset is materially different from its description
The asset file is corrupted or non-functional
Technical issues preventing download

For accidental duplicate purchases, refunds may be considered only if the duplicate was not downloaded. Our support team verifies download history before processing any refund request.

Refund requests must be submitted within 14 days of purchase to support@assetiverse.com.

5. User Conduct

5.1 Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You will:

Respect the intellectual property rights of creators
Follow the license terms for all assets you acquire
Treat other users with respect in all communications
Report any violations or security issues you discover

5.2 Prohibited Conduct

You agree NOT to:

Violate any applicable law or regulation
Infringe the intellectual property rights of others
Upload or transmit viruses, malware, or malicious code
Attempt to gain unauthorized access to the Platform or other accounts
Use automated systems (bots, scrapers, crawlers) to access the Platform or collect data
Use any Platform data, content, or assets for the purpose of training machine learning models, generative artificial intelligence systems, or similar technologies without a separate written data-licensing agreement from Assetiverse
Circumvent any security measures or access controls
Interfere with or disrupt the Platform or servers
Engage in fraudulent activity or misrepresentation
Harass, threaten, or abuse other users
Post spam, advertisements, or promotional content
Impersonate any person or entity
Collect or harvest user information without consent
Use the Platform for any illegal purpose

5.3 Content You Submit

When you submit content to the Platform (reviews, comments, support requests), you:

Grant us a license to display and use that content on the Platform
Represent that you have the right to submit such content
Agree that the content does not violate these Terms

We may remove any content that violates these Terms or that we deem inappropriate.

6. Intellectual Property

6.1 Platform Ownership

The Platform, including its design, code, features, and branding, is owned by Agence 10-4 and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Platform without our permission.

6.2 Creator Content

Assets and content uploaded by creators remain the intellectual property of the respective creators. When you purchase or download an asset, you receive a license — not ownership — of that asset.

6.3 Trademarks

"Assetiverse" and associated logos are trademarks of Agence 10-4. You may not use our trademarks without prior written consent, except as permitted in our Brand Guidelines.

6.4 Third-Party Trademarks

PlayCanvas is a trademark of PlayCanvas Ltd. Assetiverse is an independent marketplace and is not affiliated with, sponsored by, or endorsed by PlayCanvas Ltd. or Snap Inc. All other trademarks, logos, and brand names mentioned on the Platform are the property of their respective owners and are used for identification purposes only.

6.5 DMCA and Copyright Claims

We respect intellectual property rights and respond to valid copyright infringement notices. If you believe content on the Platform infringes your copyright, please submit a notice to legal@assetiverse.com including:

Your contact information
Identification of the copyrighted work
Identification of the infringing material on our Platform
A statement of good faith belief that the use is unauthorized
A statement under penalty of perjury that the information is accurate
Your physical or electronic signature

7. Privacy and Data Protection

7.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7.3 Communications

By creating an account, you consent to receive:

Transactional emails (purchase confirmations, receipts)
Service announcements and updates
Security alerts

You may opt out of marketing communications at any time.

8. Disclaimers

8.1 Platform Provided "As Is"

THE PLATFORM AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 No Guarantee of Assets

WE DO NOT WARRANT THAT:

Assets will meet your specific requirements or expectations
Assets will be error-free, compatible with your software, or suitable for your project
The Platform will be uninterrupted, secure, or error-free
Any defects will be corrected

8.3 Third-Party Content

Assets on the Platform are created by independent creators. We do not review, endorse, or guarantee the quality, accuracy, or legality of creator content. You acquire assets at your own risk.

8.4 Third-Party Services

The Platform may integrate with third-party services (payment processors, authentication providers). We are not responsible for the availability, accuracy, or practices of third-party services.

9. Limitation of Liability

9.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASSETIVERSE AND AGENCE 10-4 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or data
Business interruption
Loss of goodwill
Cost of substitute services
Any other intangible losses

ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY.

9.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF:

The amounts you paid to us in the twelve (12) months preceding the claim, or
One hundred Canadian dollars ($100 CAD)

9.3 Exceptions

These limitations do not apply to:

Liability that cannot be excluded by law
Your violation of our intellectual property rights
Your intentional misconduct or gross negligence

10. Indemnification

You agree to indemnify, defend, and hold harmless Assetiverse, Agence 10-4, and their officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Platform
Your violation of these Terms
Your violation of any third-party rights
Content you submit to the Platform
Your violation of applicable law

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting support@assetiverse.com. Upon termination:

Your access to the Platform will be revoked
Licenses for assets you acquired in compliance with these Terms remain valid
We may retain certain information as required by law

11.2 Termination by Us

We may suspend or terminate your account immediately if you:

Violate these Terms or any applicable law
Engage in fraudulent or abusive conduct
Pose a security risk to the Platform or other users
Fail to pay amounts owed

We may also terminate your account for convenience with thirty (30) days' notice.

11.3 Effect of Termination

Upon termination, all licenses acquired before termination remain valid provided you continue to comply with these Terms, including all prohibited use restrictions (Section 4.4) and conduct requirements (Section 5). All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation:

Intellectual property provisions (Section 6)
Disclaimers (Section 8)
Limitation of liability (Section 9)
Indemnification (Section 10)
Dispute resolution (Section 12)
General provisions (Section 13)

Outstanding payment obligations remain due regardless of termination.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating formal proceedings, you agree to first contact Assetiverse at legal@assetiverse.com to attempt to resolve any dispute informally. The parties shall negotiate in good faith for a period of thirty (30) days.

12.2 Mediation

If informal resolution is unsuccessful, either party may initiate mediation administered by a mutually agreed-upon mediator in Montreal, Quebec. The costs of mediation shall be shared equally.

12.3 Binding Arbitration

If mediation is unsuccessful, any dispute shall be resolved by binding arbitration administered by the Canadian Arbitration Association in accordance with its rules. The arbitration shall:

Take place in Montreal, Quebec
Be conducted in English or French (at the Claimant's election)
Result in a final and binding decision, and judgment on the award may be entered in any court of competent jurisdiction.

12.4 Exceptions

Notwithstanding the foregoing:

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its Intellectual Property Rights.
Either party may elect to pursue a claim in the Small Claims Division of the Court of Quebec (or a similar court of competent jurisdiction) if the claim falls within the jurisdiction of such court.

12.5 Class Action Waiver

YOU AND ASSETIVERSE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13. General Provisions

13.1 Governing Law

These Terms shall be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13.2 Language

These Terms are available in English and French. In the event of conflict between versions, the English version shall prevail. Les présentes Conditions sont disponibles en anglais et en français. En cas de conflit entre les versions, la version anglaise prévaudra.

13.3 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms you agree to, constitute the entire agreement between you and Assetiverse regarding use of the Platform.

13.4 Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force.

13.5 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

13.6 Assignment

You may not assign these Terms without our consent. We may assign these Terms without restriction.

13.7 Force Majeure

Neither party shall be liable for delays or failures due to causes beyond reasonable control, including natural disasters, war, government actions, or internet failures.

13.8 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to legal@assetiverse.com.

14. Contact Information

For questions about these Terms:

General Support: support@assetiverse.com

Legal Inquiries: legal@assetiverse.com

Privacy Concerns: privacy@assetiverse.com

Security Issues: security@assetiverse.com

By using the Assetiverse platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Assetiverse is a product of Agence 10-4, a Quebec corporation.