Assetiverse Community Guidelines
Effective Date: January 1, 2026
Welcome to the Assetiverse Community
These guidelines help ensure Assetiverse remains a respectful, helpful, and trustworthy marketplace for everyone. They apply to all user-generated content including reviews, ratings, comments, and creator profiles.
By participating in the Assetiverse community, you agree to follow these guidelines.
1. Reviews and Ratings
1.1 Write Honest Reviews
Your reviews help other users make informed decisions. When writing a review:
- Be honest — Share your genuine experience with the asset
- Be specific — Explain what worked well and what didn't
- Be constructive — Provide feedback that helps the creator improve
- Be relevant — Focus on the asset's quality, functionality, and value
1.2 Rating Guidelines
Use the star rating system fairly:
| Rating | When to Use |
|---|---|
| ⭐⭐⭐⭐⭐ (5 stars) | Asset exceeds expectations, excellent quality |
| ⭐⭐⭐⭐ (4 stars) | Asset meets expectations with minor issues |
| ⭐⭐⭐ (3 stars) | Asset is acceptable but has notable shortcomings |
| ⭐⭐ (2 stars) | Asset has significant issues affecting usability |
| ⭐ (1 star) | Asset does not function as described or is unusable |
1.3 What Makes a Good Review
Good review example:
"The model is well-optimized with clean topology. The textures are high quality at 4K resolution. One small issue: the UV mapping on the handle could be improved. Overall, great value for the price and works perfectly in PlayCanvas."
Poor review example:
"Bad. Don't buy."
2. Prohibited Content
2.1 Never Post
The following content is not allowed anywhere on the platform:
- Spam or advertising — Unsolicited promotions or links
- Fake reviews — Reviews for assets you haven't used, or paid/incentivized reviews
- Self-reviews — Reviewing your own assets (positive or negative)
- Harassment — Personal attacks, threats, or bullying
- Hate speech — Content targeting individuals or groups based on protected characteristics
- Illegal content — Anything violating applicable laws
- Private information — Personal data about others without consent
- Impersonation — Pretending to be someone else
- Malicious content — Links to malware, phishing, or scams
2.2 Review Manipulation
The following review practices are prohibited:
- Offering or accepting payment for reviews
- Creating multiple accounts to post fake reviews
- Organizing review campaigns to artificially inflate or deflate ratings
- Threatening creators for better reviews
- Creators offering incentives for positive reviews
3. Interacting with Creators
3.1 Questions and Support
When reaching out to creators:
- Check if your question is answered in the asset description or documentation
- Be clear and specific about your issue
- Include relevant details (software version, error messages, screenshots)
- When asking for support, specify your PlayCanvas Engine version (e.g., v1.65) and whether the issue occurs in the Editor or at runtime
- Be patient — creators may not respond immediately
- Keep communications professional and respectful
3.2 Feedback and Criticism
Constructive criticism is welcome. When providing feedback:
- Focus on the work, not the person
- Suggest specific improvements
- Acknowledge what works well alongside issues
- Avoid demanding free updates or features
4. Creator Responsibilities
4.1 Accurate Descriptions
Creators must:
- Provide accurate, complete descriptions of their assets
- List all included files and formats
- Disclose any limitations or known issues
- Keep descriptions updated
4.2 Responding to Reviews
Creators should:
- Respond professionally to all reviews, including critical ones
- Never retaliate against users who leave honest negative reviews
- Use feedback to improve their assets
- Report reviews that violate these guidelines (not just negative reviews)
4.3 Creator Profiles
Creator profiles and display names must:
- Not impersonate other individuals or companies
- Not include contact information for off-platform transactions
- Not contain prohibited content
5. Reporting Violations
5.1 How to Report
If you see content that violates these guidelines:
- Use the Report button on the review or content
- Select the reason for reporting
- Provide additional context if helpful
You can also email reports to: community@assetiverse.com
5.2 What Happens After a Report
When we receive a report, we will:
- Review the content against these guidelines
- Take appropriate action (warning, content removal, account suspension)
- Notify the reporter of the outcome (when appropriate)
We treat all reports confidentially.
6. Consequences
6.1 Enforcement Actions
Violations may result in:
| Action | Typical Use |
|---|---|
| Warning | First-time minor violations |
| Content removal | Violating content with no account action |
| Temporary suspension | Repeated violations or serious single violations |
| Permanent ban | Severe violations or continued abuse after suspension |
6.2 Appeals
If you believe an action was taken in error, you can appeal by emailing appeals@assetiverse.com with:
- Your account email
- The action you're appealing
- Why you believe the action was incorrect
Appeals are reviewed within 10 business days.
7. Updates to These Guidelines
We may update these guidelines as our community evolves. When we make changes:
- We'll update the "Effective Date" at the top
- For significant changes, we'll notify users through the Platform
- Continued use of community features constitutes acceptance
8. Questions?
If you have questions about these guidelines, contact us:
Community Team Email: community@assetiverse.com
Thank you for helping make Assetiverse a great place for creators and developers!
Assetiverse is a product of Agence 10-4, a Quebec corporation.